Refund Policy

Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:

A. Revocation instruction

Right of withdrawal

You have the right to cancel this contract within 30 days without giving reasons.

The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us (BONAVENTURA GmbH, Gartenstr. 59, 18119 Rostock, Germany, Tel.: +49 381 779 999 89, E-Mail: service@mybonaventura.de) of your decision to revoke this contract by means of a clear statement (e.g. a letter or e-mail). You may use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You shall return or hand over the goods to J+R Wirths Logistik GmbH & Co. KG, c/o BONAVENTURA GmbH, Ludwig-Erhard-Strasse 4, 56727 Mayen, Germany, immediately and in any case within fourteen days at the latest from the day you inform us of the revocation of this contract. The deadline is deemed to have been met if you dispatch the goods before the end of the fourteen-day period.

We will bear the costs of returning the goods.

You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functionality of the goods.

Exclusion or premature expiration of the right of withdrawal

The right to cancel does not exist for the following contracts:

Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

B. Revocation form

If you want to cancel the contract, please fill out this form and send it back to us.

To: service@mybonaventura.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

 

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Name of the consumer(s)

 

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Address of the consumer(s)

 

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Signature of the consumer(s) (only in case of communication on paper)

 

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Date

(*) Delete as applicable

 

Version 1.0.2020