General terms and conditions with Customer information

Table of contents

1. Scope of application
2. Conclusion of contract
3. Right of withdrawal
4. Prices and terms of payment
5. Terms of delivery and dispatch
6. reservation of title
7. Liability for defects (warranty)
8. Applicable law
9. Place of jurisdiction
10. Code of conduct
11. Alternative dispute resolution

1) Scope of application

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of BONAVENTURA GmbH (hereinafter "Seller"), shall apply to all contracts for the delivery of goods, which a consumer or entrepreneur (hereinafter referred to as the "Customer") enters into with the Seller with regard to the goods presented by the seller in his online shop. Herewith the inclusion of the customer's own terms and conditions is contradicted, it unless otherwise agreed.

1.2 Consumer in the sense of these GTC is any natural person who has entered into a legal transaction for purposes which are essentially outside their trade, business or profession can be attributed to self-employed professional activity. Entrepreneurs within the meaning of this AGB is a natural or legal person or a legal entity with legal partnership, which, upon conclusion of a legal transaction in the exercise of its commercial or independent professional activity.

2) Conclusion of contract

2.1 The product descriptions contained in the Seller's online shop are provided
binding offers on the part of the seller, but serve for the purpose of making
a binding offer by the customer.

2.2 The customer can view the offer via the
Submit online order form. In doing so, the customer, after having filled in the selected goods into the virtual shopping cart and the electronic ordering process by clicking on the button which concludes the ordering process.
legally binding contract offer with regard to the goods contained in the shopping basket Were off.

2.3 The seller can accept the customer's offer within five days,

  • by sending the customer a written order confirmation or a confirmation of order in text form (fax or e-mail), whereby the order confirmation receipt of the order confirmation by the customer is decisive, or
  • by delivering the ordered goods to the customer, whereby the receipt of the goods is decisive for the customer, or
  • by requesting the customer to pay after placing his order.

If there are several of the above alternatives, the contract is concluded in the
the moment when one of the above alternatives first occurs. The time limit
to accept the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day, which is Dispatch of the offer follows. If the seller accepts the offer of the customer within the aforementioned period, it shall be deemed to be a rejection of the tender with the consequence that
the customer is no longer bound by his declaration of intent.

2.4 If a payment method offered by PayPal is selected, the
Payment processing via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), at Validity of the PayPal terms of use, available at or - if the customer does not have a PayPal account - subject to the conditions for  payments without PayPal account, available at If the customer pays by a payment method offered by PayPal, which can be selected in the online order process, the seller declares already now the acceptance of the customer's offer in the Time at which the customer clicks the button that concludes the order process.

2.5 If the payment method "Amazon Payments" is selected, the payment is processed via the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter "Amazon"), under the jurisdiction of Amazon Payments Europe User Agreement, available at If the customer chooses within the Online order process "Amazon Payments" as payment method, he gives by clicking of the button concluding the order process also sends a payment order to Amazon. In this case, the seller hereby declares the acceptance of the offer of customer at the time when the customer, by clicking the order The payment process is triggered by the final buttons.

2.6 When submitting an offer via the Seller's online order form
the text of the contract is saved by the seller after the conclusion of the contract and
after sending his order in text form (e.g. e-mail, fax or letter) transmitted. The Seller shall not make the text of the contract accessible beyond this. Provided that the customer before dispatch of his order a user account in the online shop of the seller, the order data will be stored archived on the seller's website and can be accessed by the customer via his Password protected user account with the corresponding login data can be called up free of charge.

2.7 Before the binding submission of the order via the online order form of the
seller, the customer can correct possible input errors by carefully reading the information provided on information displayed on the screen. An effective technical tool For better recognition of input errors, the magnification function of the browsers, which are used to enlarge the display on the screen. Its
The customer can make entries within the electronic ordering process as long as correct the usual keyboard and mouse functions until he has completed the order process click on the button to finish.

2.8 For the conclusion of the contract, the German and the English language are available disposal.

2.9 The order processing and contact are usually carried out by e-mail and
automated order processing. The customer has to ensure that the goods ordered by him e-mail address provided for order processing is correct, so that under this address to receive the e-mails sent by the seller.
In particular, when using SPAM filters, the Customer must ensure that all
by the seller or third parties commissioned by the seller with the processing of the order can be delivered to e-mails sent by the company.

3) Right of withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 More detailed information on the right of revocation can be found in the revocation instruction of the seller.

4) Prices and terms of payment

4.1 Unless otherwise stated in the Seller's product description,
the prices quoted are total prices which do not exceed the statutory
Value added tax included. If applicable, any additional delivery and
Shipping costs are stated separately in the respective product description.

4.2 The payment option(s) is/are offered to the customer in the online shop of the

4.3 If the payment method "SOFORT" is selected, the payment will be processed via the Payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter referred to as "SOFORT") To be able to pay the invoice amount via "SOFORT", the Customer via an online banking account activated for participation in "SOFORT" have access to the payment order, identify themselves accordingly during the payment process and confirm the payment order to "SOFORT". The payment transaction will immediately afterwards by "SOFORT" and the bank account of the customer loaded. The customer can find further information on the payment method "SOFORT" on the Internet at

4.4 If you select Credit Card as payment offered, the payment is processed by the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual services offered via Shopify Payments Payment methods are communicated to the Customer in the Seller's online shop. To the Stripe may use other payment services for the processing of payments, for which special terms of payment apply, to which the customer may be subject to separate is pointed out. Further information on "Shopify Payments" is available on the Internet at available.

4.5 If the payment method credit card is selected, the invoice amount is to be paid with Conclusion of contract due immediately. The handling of payments is carried out via the Payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as "Stripe"). Stripe reserves the right to to carry out a credit check and to use this method of payment in the event of a negative credit check to reject.

4.6 If you choose a payment method offered by the payment service "Klarna
payments are processed by Klarna Bank AB (publ), Sveavägen 46, 111 34
Stockholm, Sweden (hereinafter "Klarna"). Further information and the Klarna's conditions for this can be found in the payment information of the seller, which can be viewed at the following Internet address:

5) Delivery and shipping conditions

5.1 The delivery of goods shall be made by dispatch to the address specified by the customer delivery address, unless otherwise agreed. During the processing of the Transaction is the delivery address indicated in the Seller's order processing decisive.

5.2 If the delivery of the goods fails for reasons for which the customer is responsible the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the costs of the return shipment if the customer is effectively exercises the right of withdrawal. The following applies to the return costs in case of effective exercise of the right of withdrawal by the customer, the information given in the seller's an arrangement made in this respect. 

5.3 For logistical reasons, self-collection is not possible.

6) Retention of title

If the seller makes an advance payment, he reserves the right to retain the goods until full payment of the
the purchase price owed, the title to the delivered goods.

7) Liability for defects (warranty)

7.1 If the object of sale is defective, the provisions of the statutory provisions shall apply Liability for defects.

7.2 If the customer acts as a consumer, he is requested to return delivered goods with to complain about obvious transport damages to the delivery person and to inform the seller to inform you of this. If the customer does not comply with this, this shall not have effects on his legal or contractual claims for defects.

8) Applicable law

The law of the Federal Republic of Germany shall apply to all legal relations between the parties. Germany excluding the laws on the international purchase of movable Goods. For consumers, this choice of law applies only insofar as the granted Protection by mandatory provisions of the law of the country in which the consumer has his habitual residence is withdrawn. Translated with (free version)

9) Place of jurisdiction

If the customer acts as a merchant, legal entity under public law or
public-law special fund based in the territory of the Federal Republic
Germany, is the exclusive place of jurisdiction for all disputes arising from this contract the registered office of the seller. If the customer has its registered office outside the territory of the Federal Republic of Germany, the registered office of the Seller shall be exclusive jurisdiction for all disputes arising from this contract, if the Contract or claims arising from the contract of professional or commercial activity can be attributed to the customer. The seller is in the above cases but in any case entitled to appeal to the court at the customer's  registered office.

10) Code of Conduct

The seller has subjected himself to the Trusted Shops quality criteria, which are set out in Internet at TS_QUALITY_CRITERIA_de.pdf
are visible.

11) Alternative dispute resolution

11.1 The European Commission provides a platform on the Internet at the following link Online dispute resolution available:
This platform serves as a contact point for out-of-court settlement of disputes
from on-line purchase or service contracts involving a consumer.

11.2 The seller is obliged to participate in a dispute resolution procedure before a Consumer Dispute Resolution Body neither obliged nor willing.