Gift Wrapping
Please check "Gift Wrapping" in the cart when ordering your Bonaventura product.
About purchase statement
We will not ship a delivery note and will send you gift with the price notation hidden.
* If you would like a receipt, please specify your address and contact Customer Support here.
Notes
- We cannot accept returns/exchanges of gift items.
- Some large items (shopper bags large and small, MacBook cases) cannot be wrapped in Bonaventura gift bags. We will put them in a paper bag wrapped with a ribbon.
- Two types of gift bags are available. We will choose the right size for you according to the product you purchased.
- If you select gift wrapping for multiple orders, all purchased items will be eligible for gift wrapping. If you use more than one gift, please make a separate order.
- If we have any question on how to pack your order, we will contact you.
About shipping
If you wish to gift wrapping, it may not be possible to ship your order in the shortest time. Also, if the number of orders is large, it may take time to arrange or wrap the packaging. Thank you for understanding.
3-5 days delivery to EU & GB.
Shipped from EU/Germany. Other countries may vary.Lifetime Warranty
30 Day Return Policy
Please check "Gift Wrapping" in the cart when ordering your Bonaventura product.
About purchase statement
We will not ship a delivery note and will send you gift with the price notation hidden.
* If you would like a receipt, please specify your address and contact Customer Support here.
Notes
- We cannot accept returns/exchanges of gift items.
- Some large items (shopper bags large and small, MacBook cases) cannot be wrapped in Bonaventura gift bags. We will put them in a paper bag wrapped with a ribbon.
- Two types of gift bags are available. We will choose the right size for you according to the product you purchased.
- If you select gift wrapping for multiple orders, all purchased items will be eligible for gift wrapping. If you use more than one gift, please make a separate order.
- If we have any question on how to pack your order, we will contact you.
About shipping
If you wish to gift wrapping, it may not be possible to ship your order in the shortest time. Also, if the number of orders is large, it may take time to arrange or wrap the packaging. Thank you for understanding.
BONAVENTURA Concierge
We're here to make easy and enjoyable for you. Chat with us on WhatsApp for a personalised concierge experience. Really, ask us anything and we will do our very best to serve you. Our Customer Service representatives are available Monday-Friday 10:00 a.m.-5:00 p.m. You can also reach us at service@mybonaventura.de or you can call us +49 381 36 76 74 16.
Lifetime Warranty
Register your product for our lifetime warranty program
30 day Return Policy
Test your product and return it within 30 days if it's not right for you
Packaging
Our packaging is elegant yet simple, making unboxing a unique, high-quality experience. If you would like your order wrapped, simply add gift-wrapping at the checkout.
Shipping
- Free shipping on returns
- Free shipping within Germany, Italy and Austria
- EU: €10 per shipping
- Worldwide: €35 per shipping
- Customs & duties included
Delivery
- Orders are dispatched within 1-2 days from our logistics partner, Gate56 GmbH
- Deliveries within Germany & Austria require 1-3 days
- Other EU countries require 3-5 business days
- Shipping to countries outside the EU may be extended by a few business days
