How long does it take to place an order and to receive the product?
The order is placed in 1 day (2-3 days if the order is received during weekends). The product is delivered within 2-6 days according to the destination.
We do not ship on weekends and holidays.
Do you offer international shipping?
Yes, we offer international shipping.
What are your shipping charges?
Standard Italy delivery - 7,50 Euro.
Standard Europe delivery - 10,00 Euro.
Standard Worldwide and Overseas delivery - 35 Euro.
*Please note that customers will be responsible for shipping cost for returns*
*Please note that for a limited time we might offer Free Shipping*
Which is the shipping company?
The orders are delivered by DHL Express courier. Rarely, according to the situation we might use local Express Mail Service per post office. In any case we will inform you about courier in charge.
How can I track my order?
In the shipping confirmation email, the Tracking Number is indicated. It is a code that allows you to track the shipment in real time on the courier's website.
If I make an order online can I pick it up at the local shop?
At the moment this service is not available, but we are considering adopting it in the near future.
What happens if at the moment of delivery I am absent?
If you are not present at the time of delivery, the courier will make an additional delivery attempt. If even the second attempt is unsuccessful, DHL will leave a notice with its contact details and your order will be deposited at a collection point.
By contacting DHL, you will be able to collect your order at the relevant office that will be indicated to you. If you are unable to pick up the order from the collection point, the package will return to our warehouse after a few days.
If you do not contact us as well, we will process the cancellation of your order.
For more information please consult our “Order” section in FAQ page.
-Email address: firstname.lastname@example.org
-Phone number: +39-0225134676
Via Alessandro Manzoni 14/16,20121 Milano Italia
-Contact form: https://eu.bonaventura.shop/pages/contact